Working Alone Supervison

When your field employees are working alone and encounter a serious problem, immediate and reliable access to emergency help can literally mean the difference between life and death. In addition to being a mandatory safety program component, a properly designed and implemented Working Alone program is also a legal requirement for all companies operating in high-risk environments in Canada. The "due diligence" requirement in that legislation states that the company must take all reasonable measures necessary for the protection of their workers who are working alone.

Our Solution

PlanGlobal’s Working Alone Supervision program provides a reliable lifeline for field personnel working in hazardous situations. Our Operations Center is staffed with a team of experienced operators who use proven technology and processes for personnel tracking, reporting, and emergency response, helping keep your employees safe, and reducing your company’s exposure to risk.

The PlanGlobal Operations Center utilizes personal tracking device monitoring, where deployed, as well as regular check-ins for field personnel who are working alone.  Because only confirmed emergencies are escalated, your personnel are allowed to focus on their regular duties while PlanGlobal’s Operations Centre is performing critical lone worker monitoring and supervision for your company.

Program Components

The components of PlanGlobal’s program include:

  • Tracking Device Monitoring
  • Check-in Service
  • Callout Escalation
  • Customized Emergency Response Protocols
  • Audit Trail
  • Standard and Customizable Reporting

Tracking Device Monitoring

PlanGlobal’s Working Alone Supervision system provides integration with multiple GPS platforms. If GPS technology is being deployed on-site, that data is used for location tracking and alert notification purposes.

Check-In Service

Each employee who is working alone under in a designated hazardous situation, checks in at the beginning of each shift, and periodically throughout the shift, before logging off at the end of the work day.

Check-ins can be completed using any device with telephone capabilities, including satellite and cellular phones, landlines, and two-way radios with a telephone interconnect. The system can also be accessed via the Internet, using any web enabled portable devices.

Each check-in is recorded, and the electronic timer assigned to each individual, designated as working alone, is reset at the time of check-in. Should a particular timer count down to zero, a Operations Center operator is removed from the general call queue, and is assigned responsibility for that individual, and remains focused on that task until the worker is contacted, or the event is escalated to the next stage.

During each check-in, the lone worker provides a standard set of information, including current location, travel route, and destination location for the next scheduled check-in. Should a future check-in be missed, this information can then be used to assist in locating that individual.

Callout Escalation

In the case where a lone worker requests assistance, the Operations Center immediately escalates the event to the next stage. The specific actions taken are based on the procedures referenced in the employer`s Emergency Response Plan (ERP), which is on-file at the PlanGlobal Operations Centre, as well as the customized ERP protocol automatically created for the monitored event.

If a worker fails to check-in at the appointed time, an immediate contact attempt is made, which, if unsuccessful, results in in an emergency being declared, and a Lone Worker alarm generated.

If an alarm is issued, the Operations Center will immediately contact a list of designated emergency responders. This process will continue until an appropriate qualified individual has been located. Prior to being dispatched, the emergency responder is provided with a variety of system generated information to assist in locating and assisting the missing worker.

Customized Emergency Response Protocols

For designated high risk events, an emergency protocol is automatically created that addresses the specific safety requirements of each situation. In addition to adhering to the requirements of the employer’s Emergency Response Plan, each protocol takes into account the specifics of the current emergency event, including the sequence of actions to be performed, and the contact details for the assigned emergency responder. The information that is automatically recorded in each protocol and made available to the designated responder includes:

  • last known location
  • description of work being performed
  • the time and date that the last set of actions were recorded
  • the name of the lone worker
  • relevant background information, including pre-existing medical conditions, technical qualifications and training
  • Personal Protective Equipment (PPE) assigned to that individual
  • any comments that were entered by the employee or the Operations Centre operator during the last check-in

In addition to ensuring the highest possible level of safety for the individual who is working alone, the above information also clearly demonstrates due diligence on the part of the employer.

Audit Trail

PlanGlobal’s Working Alone Supervision system automatically uploads event particulars, including the details and outcome of each escalation phase, as well as live recordings of each check-in, removing the need to manually document each emergency event.

Standard and Customizable Reporting

System reports can be generated and customized to the requirements of each company. These reports can be accessed online or e-mailed to the client on a prearranged schedule. In addition to providing information on all recorded emergency and non-emergency events, the reports provide instant verification that all staff members are adhering to the requirements of the Working Alone policies and procedures of that company’s Health and Safety program. These reports also provide useful information for health and safety meetings, as well as workplace inspections.

Key Benefits

The key benefits of PlanGlobal’s Working Alone Supervision program include:

  • Improved safety for your employees
    • Dedicated personnel assigned, available 24/7
  • Legal and Regulatory Compliance
    • Reports can be instantly generated, addressing all compliance requirements
  • Cost savings
    • Industry studies have shown that the cost of Working Alone programs can be reduced by up to 75% through the use of a dedicated third-party monitoring service, versus using in-house personnel.

Contact Info

Suite 20, 3515 27th Street NE

Calgary, AB, Canada T1Y 5E4

t: +1 (403) 452-4756

f: +1 (866) 700-4716


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